The details

Terms

By subscribing to Habibi Protein you agree to these terms. Meals are prepared fresh and delivered overnight Monday to Friday within our served areas. Prices include HST. Plans are paid in full when you order and do not renew automatically; cancellations and refunds follow our Refund & Cancellation Policy below. Pay securely by card, Apple Pay or Google Pay; plans activate once payment goes through.

Privacy

We collect your name, contact details, delivery address and allergy information only to prepare and deliver your meals. We never sell your data. Marketing messages are opt-in per Canada's anti-spam law (CASL).

Refunds & cancellations

1. 1

   How plans work

   Plans are paid in full when you order: Weekly (5 delivery days) or Monthly (20 delivery days). Plans do not renew automatically; we remind you before your plan ends and you pay again only if you want to continue.

2. 2

   Cancelling before your plan starts

   Cancel by Saturday 11:59 PM before your start week: full refund. After that cutoff your meals are already ordered and planned, so the first week is non-refundable (Monthly: the remaining weeks are refunded as in section 3).

3. 3

   Cancelling after your plan has started

   Weekly plans: the current week is non-refundable; you can pause instead (section 4). Monthly plans: we refund the weeks not yet delivered. Weeks already delivered are recalculated at the Weekly price for your plan (the monthly saving applies only to a full month), and a $25 cancellation fee applies. Changes take effect from the next Monday after the Saturday 11:59 PM cutoff.

4. 4

   Pausing instead of cancelling

   Request a pause from your dashboard at least 24 hours before the delivery night. Paused days are added to the end of your plan, so you don't lose them. Maximum pause: 2 weeks (10 delivery days) per plan.

5. 5

   Missing, damaged or incorrect meals

   Tell us within 12 hours of delivery, with a photo, from your dashboard ("Report an issue") or on WhatsApp. If it's our mistake (missing, spoiled, wrong meal or wrong allergen swap) we'll add a free replacement day or refund that meal — your choice. No refund for meals that couldn't be delivered because of a wrong address, missing buzzer/building-access details, or meals left out too long after delivery.

6. 6

   Allergies

   You must list all allergies at sign-up or in your dashboard. We remove declared allergens from your meals, but our kitchen also handles sesame, dairy, gluten, eggs and other allergens, so we can't guarantee zero cross-contact. We can't refund for allergies that weren't declared.

7. 7

   Holidays and closures

   If we close on a holiday, your plan end date moves forward automatically, so you still get every day you paid for.

8. 8

   Promotions

   Launch prices and other offers apply only to orders placed while the offer is live. If you cancel a discounted Monthly plan, delivered weeks are recalculated at the matching discounted Weekly price, not the regular price.

9. 9

   How refunds are paid

   Refunds go back to the original card through our payment processor, usually within 5–10 business days. No cash refunds.

10. 10

    How to cancel or request a refund

    Use "Request cancellation" in your dashboard, WhatsApp 437-908-1889, or email habibiprotein2026@gmail.com. We reply within 1 business day.

11. 11

    If we have to cancel

    If we can't deliver to your address or have to stop your plan, we refund every undelivered day in full.

Prices include HST. This policy does not affect your rights under Ontario consumer protection law.

Allergens

Our kitchen handles sesame, dairy, gluten and eggs. We remove your declared allergens from your meals but cannot guarantee zero cross-contact.